Return & Refund Policy

Thank you for your purchase on may return your goods under the following conditions:

  1. If you’ve received the wrong item, or it is defective upon delivery.
  2. Unopened dolls may be returned within 15 days. (Dollswish will not cover postage costs)

We take product quality very seriously, every one of our dolls is thoroughly inspected and tested before leaving our factory.


Upon receipt of the doll, if there appears to be any defect or damage, please contact us immediately.


We have a firm no return policy for any doll that as been used due to the nature of the product.




As all our dolls are built to order, Once we receive your order we generally start production within 24 hours of cleared payment so for this reason we only allow a 24 hours cancellation period, Anytime after that will result in cancellation fees up to 50% of the purchase price and all refunds can take up to 15 working days to process.

If you have any questions concerning refunds or cancellations dont hesitate to contact us on